Privacy Policy

Last updated: 29/06/2025

Hala HLDG, LLC (“Hala”, “we”, or “us”) values our customers and respects your privacy and personal information. This Privacy Policy (“Policy”) describes how Hala collects, uses, stores, protects, and shares your personal information when you access or use our website, mobile app, and related services (collectively, the “Platform”).

Terms

“You” or “User” refers to individuals using the Platform. “Personal Information” (or “Personal Data”) means information that can identify you as an individual, including but not limited to your name, email address, phone number, mailing address, gender, date of birth, and other voluntarily provided information.

Accountability

Hala is responsible for the Personal Information under its control, including where it is transferred to third-party service providers for processing on our behalf. Hala complies with applicable privacy laws, including those of the United States and the State of Delaware.

What Information Do We Collect?

  • Personal Information (e.g., name, contact details, demographic data)
  • Browsing Data (e.g., IP address, cookies, and log files)
  • Usage Data (e.g., interactions, session durations, preferences)

How Do We Use Your Information?

  • Create and manage your account
  • Facilitate connections between users (e.g., families and nannies)
  • Respond to inquiries or support requests
  • Communicate important service updates
  • Personalize and improve our services
  • Analyze trends, user behavior, and Platform performance
  • Detect, investigate, and prevent fraud or misuse
  • Comply with legal obligations

Data Storage and International Processing

Your data may be processed and stored in the United States or other jurisdictions where Hala HLDG or its service providers operate. By using the Platform, you consent to this transfer and processing.

Third-Party Analytics and Tools

We may use tools like Google Analytics to collect aggregate data on usage and performance. Your interaction with third-party platforms (e.g., social media, payment gateways) is subject to their respective privacy policies.

Sharing Your Information

  • With service providers under confidentiality obligations
  • When legally required (e.g., subpoenas, compliance)
  • To enforce our rights or investigate misuse
  • In aggregate or anonymized form that does not personally identify you

We do not sell or rent your Personal Information.

Cookies and Tracking

  • Authenticate your account
  • Monitor usage patterns
  • Customize user experience

You may disable cookies in your browser, but some functionality may be impaired.

Your Rights and Choices

  • Access, update, or correct your Personal Information
  • Delete your account or request data deletion
  • Withdraw consent for marketing communications
  • Contact us to learn which third parties may have accessed your data

Requests should be sent to privacy@halananny.com.

Children’s Privacy

Our Platform is not intended for users under the age of 13. If we learn that a child’s data has been collected without consent from a parent or guardian, we will delete it.

Data Security

We use SSL encryption and industry-standard safeguards to protect your data. However, no method of transmission over the internet is 100% secure.

Social Logins and Deletion

If you registered via Facebook, Google, or LinkedIn, you may request to delete your data by contacting us at privacy@halananny.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

Contact Us

If you have questions about this Privacy Policy or your Personal Information, contact:

Hala HLDG, LLC
Email: privacy@halahldg.com